All of our pieces are made from cellulose acetate. A mixture of cotton pulp and acetic acid. It is a biodegradable and eco-friendly material. Acetate is lightweight yet durable. Our acetate is sourced from Italy and Japan and then manufactured and finished in both China and Idaho.
Exchanges
We have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange. We only do exchanges or instore credit. We do not offer refunds!
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Free of make-up, deodorant, perfume, or other stains. You’ll also need the receipt or proof of purchase.
To start an exchange, you can contact us at weepingwillowmc@yahoo.com.
If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return label will not be accepted.
When exchanging an item, shipping cost is the buyer's responsibility and is non-refundable.
You can always contact us for any return question at weepingwillowmc@yahoo.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Non-returnable items
Please see our FULL EXCHANGE POLICY on items that are non-returnable.
Shipping
Purchases will be shipped within 48 hours of placing your order via USPS. Orders of $100 or more will receive FREE SHIPPING automatically. Clients placing an order for the first time will receive FREE SHIPPING by using code! FIRSTPURCHASE
You may also choose PICK-UP INSTORE if you live in the area. To use this method of delivery, enter PICKUP3 at checkout to deduct shipping cost. Once item has been purchased, we cannot change shipping choice.
All of our pieces are made from cellulose acetate. A mixture of cotton pulp and acetic acid. It is a biodegradable and eco-friendly material. Acetate is lightweight yet durable. Our acetate is sourced from Italy and Japan and then manufactured and finished in both China and Idaho.
Exchanges
We have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange. We only do exchanges or instore credit. We do not offer refunds!
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Free of make-up, deodorant, perfume, or other stains. You’ll also need the receipt or proof of purchase.
To start an exchange, you can contact us at weepingwillowmc@yahoo.com.
If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return label will not be accepted.
When exchanging an item, shipping cost is the buyer's responsibility and is non-refundable.
You can always contact us for any return question at weepingwillowmc@yahoo.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Non-returnable items
Please see our FULL EXCHANGE POLICY on items that are non-returnable.
Shipping
Purchases will be shipped within 48 hours of placing your order via USPS. Orders of $100 or more will receive FREE SHIPPING automatically. Clients placing an order for the first time will receive FREE SHIPPING by using code! FIRSTPURCHASE
You may also choose PICK-UP INSTORE if you live in the area. To use this method of delivery, enter PICKUP3 at checkout to deduct shipping cost. Once item has been purchased, we cannot change shipping choice.